Terms and Conditions

Introduction and License

Au21 is operated under the authority of the Anjouan Gaming Board. The platform offers online gambling services, including real-money play on a variety of games such as pokies and table games. Users must adhere to the terms set forth in this document to ensure compliance with applicable laws and regulations in Australia.

Eligibility

• Users must be at least 18 years of age to create an account and participate in real-money gaming.
• Individuals located in jurisdictions where online gambling is prohibited are not eligible to use the services offered by Au21.
• Users are responsible for ensuring that their participation complies with local laws regarding online gambling.

Account Rules

• Only one account per person is permitted. Users who attempt to create multiple accounts may face account suspension or closure.
• KYC (Know Your Customer) verification is mandatory prior to processing any withdrawals. Users must provide accurate and up-to-date identification documents as requested.
• Users are responsible for maintaining the confidentiality of their account information, including passwords. Any unauthorized access to an account must be reported to the support team immediately.
• Misuse of an account, including but not limited to fraudulent activities, may result in account suspension or permanent closure.

Deposits and Withdrawals

• Users can make deposits using various payment methods approved by Au21. All transactions must comply with AML (Anti-Money Laundering) regulations.
• Withdrawal requests will be processed in a timely manner, typically within 1-5 business days, depending on the payment method chosen.
• Users may be required to verify their identity and account details before withdrawals can be approved.
• Au21 reserves the right to impose limits on deposit and withdrawal amounts based on user activity and account verification status.

Prohibited Activities

• Users are strictly prohibited from engaging in any form of cheating, including collusion or the use of bots.
• Attempts to exploit system errors or manipulate gameplay are not tolerated and will result in account closure.
• Bonus abuse, including taking advantage of promotional offers in a manner that breaches the terms, is prohibited.
• Users must not engage in fraudulent activities or any actions that compromise the integrity of the platform.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms and conditions that will be detailed at the time of the offer.
• Users must meet wagering requirements before being able to withdraw bonus funds or any winnings derived from them.
• Au21 reserves the right to modify or withdraw bonuses at any time without prior notice.
• Promotions may be available for a limited time only and are subject to change based on the discretion of Au21.

Fair Play and Game Integrity Rules

• Au21 is committed to ensuring fair play and the integrity of all games. Random Number Generators (RNGs) are used to ensure that all game outcomes are fair and unbiased.
• Users must adhere to the rules of each game as displayed on the platform. Failure to comply can lead to disqualification from the game and potential account penalties.
• Au21 conducts regular audits to ensure compliance with industry standards for game fairness and security.

Fraud Prevention and Security Monitoring

• Au21 employs advanced security measures to protect user data and financial transactions. Users are encouraged to enable two-factor authentication for added security.
• The platform monitors user activity for any signs of fraud or suspicious behavior. Any detected irregularities may lead to immediate account suspension pending investigation.
• Users are responsible for reporting any suspected fraud or unauthorised transactions to the support team as soon as possible.

Dispute Resolution and Complaint Handling Process

• In the event of a dispute, users should first contact the support team to seek resolution.
• If the issue is not resolved satisfactorily, users may escalate their complaint to external regulatory bodies as applicable under Australian law.
• Au21 aims to resolve disputes in a fair and timely manner, adhering to all regulatory requirements.

Limitation of Liability and Termination

• Au21 is not liable for any losses resulting from the use of the platform, including but not limited to loss of data or profits.
• The platform reserves the right to suspend, restrict, or terminate accounts at its discretion, especially in cases of violations of these terms or suspicious activity.
• Users acknowledge that they have read and understood the terms and that continued use of the platform constitutes acceptance of these terms.

Governing Law and Jurisdiction

• These terms and conditions are governed by the laws of Australia.
• Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

• Au21 is committed to promoting responsible gambling. Users are encouraged to set limits on their deposits and gaming activity.
• The platform provides various tools to help users manage their gaming, including self-exclusion options and links to support resources for problem gambling.
• Users are reminded to gamble responsibly and to seek help if they feel that their gambling is becoming a problem.

Additional Terms

• By using the services provided by Au21, users agree to comply with all applicable local laws and regulations.
• These terms may be updated periodically, and users will be notified of any significant changes. Continued use of the platform after changes indicates acceptance of the new terms.
• Au21 may also employ third-party service providers for payment processing and other functions, and users must adhere to the terms set forth by those providers as well.

Conclusion

• Users must read these terms and conditions in their entirety before using the services of Au21. Compliance with these terms is essential for a secure and enjoyable gaming experience.
• For any questions regarding these terms, users should refer to the support team for clarity and assistance.